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FAQ's

GENERAL:

1) What is Mumbai Service?
Mumbai service is a product of Zencommerce India Private Limited and we are proud that we are able to run Mumbai Service successfully from 2011. Mumbai Service sells multiple products of various categories which includes apparels like tops, kurtas, palazzos, all kinds of cosmetic product, Fruit Infuser water bottle mainly DETOX water bottle which keeps you well hydrated, handmade jewelries from people of India mainly rural areas who are deeply involved to deliver the best design with right mix of color combination.

2) Registered office address of Mumbai Service:
Office No. C-9, Ground Floor,
Neighbourhood Complex,

Near SBI Bank, Sector-4,
Nerul (West), Navi Mumbai - 400706.
Maharashtra, INDIA.

3) What is this ‘I am Mumbai’ Tshirt?
The Mumbai T-shirt is basically a in-house manufacturing of Mumbai service in collaboration with eSparsha and Arkloop Solution when we wear this T-shirt, we represent that we are from Mumbai and that's the name on the T-shirt ‘I AM MUMBAI’. The small icon of a local train on the top-right indicates the lifeline of Mumbai. Then on the chest, a small icon of ‘Gateway of India’ with a tagline mumbaiservice.com symbolises you a person of Mumbai.
If you are looking for group order for these T-shirt, then kindly write to us at support@mumbaiservice.com. So far the ‘I AM MUMBAI’ T-shirt has been used by many cyclist, many running marathon groups which showcases that the event is of the Mumbai or the group represents Mumbai.
I AM MUMBAI T-shirt is currently available only 3 sizes [medium (M), large(L) and extra large (XL)]. However, the small size and double extra large sizes would be made available to you only in a case of bulk orders. For any concerns you can email to us at support@mumbaiservice.com Our team would be happy to answer all your queries.

4) Which cosmetic brand do we sell?
Presently we sell only one cosmetic brand on our store and that’s Bella Voste. It is one of the very well known brand in India and most of the products are imported mainly from France and Italy. The cosmetic products are very high end quality products and it is handled with care and delivered to the buyers through trusted courier partners.

5) Are the Jewellery products sold on our website are real?
All the jewellery products sold on our website are not with real gold or silver. All the jewelleries are handmade by the people of India (mainly from rural areas) hence you will always find the quality of the handmade products very ethnic and are being beautifully crafted.

6) What are the benefits of using fruitalite water bottle which is present on mumbaiservice.com?
It is very important to drink more water to maintain all the function of the body properly and it is good to drink detox water as it has a numerous health benefits. The fruit infuser water bottle is basically used by the fitness person who mostly goes to gym or cyclists as it detox the body completely. These bottles allows you to Keep your water cool and eliminate "bottle sweat" with handy neoprene insulated sleeves. These insulated neoprene sleeve bottles will allow your water staying deliciously fresh at least 50% longer.

7) What are the benefits we get from drinking fruitalite detox water:
It helps to maintain the balance of body fluids, lose weight by controlling calories, energize and hydrate your muscles, speed up metabolism, keeping your skin look radiant and healthy. There are endless benefits of drinking DETOX water with more reasons with Infused water bottle.

8) What are the recipes present in the frutilite category?
The recipes would be given to you on the manual or the leaflet which would be included in the product packing. These recipes have been created by very well known fitness trainers.

9) Can I buy products of these brands on there website itself?
Yes, you can buy products from our vendors official website also.

10) Is it necessary to have an account to shop on mumbaiservice.com?
To shop on the website, it is not compulsory to register on the website. However, shopping as a logged-in user is fast & convenient and also provides extra security. Also the registered customers would get 5% discount for the first purchase.

11) Does the seller has any kind of intimation between?
If you have any kind of a problem with any of the seller product then seller does not comes into picture, it is always the mumbaiservice.com who always takes the initiative and becomes a bridge between the seller and the buyer (you).

 

SHIPPING

1. Which countries do you deliver in?
Currently Mumbai Service products are delivered in 23 Countries listed below:
India (entire India with no extra cost).
United States
United Kingdom
United Arab Emirates
Turkey
Thailand
Switzerland
Sri Lanka
Singapore
Poland
Norway
New Zealand
Netherlands
Malaysia
Luxembourg
Indonesia
Hong Kong
Germany
France
Czech Republic
Canada
Austria
Australia

2. Do I need to pay shipping charges?
Since we are an Indian company, the shipping is absolutely free across India. However, if you are placing order from outside India or would like us to deliver the product outside India then we assure you that the product would be delivered in a maximum timeline of 7 to 10 days. The charges are additional for shipping outside India. It would be Rs. 2000/product.
There is NO COD payment method for International buyers.
However if you go for Gift Wrap, the additional charges of Rs. 70 would be added. for international buyer the Gift Wrap would cost $1.

3. What is the estimated delivery time of my order?
In India, we deliver the products in maximum timeline of 3 to 5 days however if the product is to be delivered in Mumbai, Navi Mumbai, Pune, Delhi, Bangalore, Chennai, Ahmedabad, Indore, Bhopal then the delivery of the products would happen in two days (just 2 days).

4. Can I track my order?
Yes. We would be sending you an email with the tracking details (way bill number) once the shipment is sent from our vendor's side and using the same details, you can know instantly the status of your order.

 

PAYMENT

1. What method of payment do you accept?
You being our buyer would have an opportunity to choose COD or you can make the payment through NEFT/RTGS or you can also make the payment through online payment options like Debit card / Credit card / Net banking or any kind of wallets. You can also make the payment through PayTm by selecting our online payment option. If you are facing any difficulties then you can email to us at support@mumbaiservice.com

2. Do you accept Cash On Delivery?
Yes, we do accept Cash on Delivery but would be applicable for selected products. So when you would add any product to the cart and proceed with the checkout page, you would be shown with the available payment options based on your location.
NOTE: If you are an International customer (other than India) then Cash on Delivery payment system is not applicable.

3. Can I buy products in installments?
Sorry we do not have any installment facility as of now but in the near future, we would be collaborating with the payment gateway companies where the EMI options would be made available to all the customer’s of Mumbai Service.

 

CANCEL / RETURN / EXCHANGES / REFUND

1. Can I return my product?
Yes you can return products just that you should not open the shipment. Once the parcel is opened you will have to accept the product. If you got wrong product then we will arrange a right product for you immediately but these cases never occur in our case. Since 2011 to till date we are serving ‘mumbaiservice.com’ such problems have never occurred.
All returned products must have:
Their original packaging
Price Tags
Original Invoice

2. Where and When can I expect a refund for my returned product?
Your refund will reflect in your account within 2 weeks of us receiving the returned product.

3. What can I do if I receive an incorrect product?
You will be given with 2 choices:
A) To avail the complete refund in your account within 2 weeks of us receiving the wrong product back.
B) To receive the correct product, we request you to please send the wrong item back along with the original packaging and tags. Once we receive the incorrect product we would then send the correct product to you.

4. When can I cancel my purchase?
If you are willing to cancel the purchase then we request you to cancel on the same day as our order processing immediately starts upon receiving the order. Also, since all our products are ready, we just have to ship it. We try to ship on the same day or earlier next day so that the product reaches to you as soon as possible. So it is advisable to please do not cancel the order until it’s an emergency, you can write a email to us on support@mumbaiservice.com with a subject line Cancel order no (enter your order no.) and the reason of canceling the same in the email.

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